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Refund policy
If you have any issues with your order, please contact our Customer Care team by emailing hello@justlovity.com within 7 days of receiving your order. Please note that due to the consumable nature of our products, we do not accept returns.
We are happy to resolve any issues and provide a replacement or refund for any damaged or lost item. In these cases, please email a picture of the damaged item or order number for tracking verification. Upon receipt, refunds will be processed the same day and replacement orders will be sent within 1-3 business days of receipt.